A CLM Controller respects the privacy of site visitors and complies fully with the General Data Protection Act. Below we detail what data can be stored, how it is used and how to request its deletion. If you notice any deviation from this purpose, please report it to us as soon as possible by emailing [email protected] and we will take the necessary steps quickly.
Cookies are small text files that a website, when visited, places on the user's computer or mobile device via the web browser. Placing cookies will help the website recognize your device on a future visit. We use the term cookies in this policy to refer to all files that collect information in this way.
The cookies used do not collect information that identifies the user. However, if you are already a customer of ours, we can monitor your visits to the site provided that, at least once, you have started browsing from a communication sent by us, for example via the portal.
Cookies also collect generic information, such as how users arrive at and use the sites or the area of the country/countries through which they access the site, etc.
Cookies only retain information related to your preferences.
At any time, the user can, through their browser, decide to be notified of the reception of cookies, as well as block their entry into their system.
Refusing to use cookies on the site may result in you being unable to access some of its areas or receive personalized information.
Cookies are used to help determine the usefulness, interest and number of uses of websites, enabling faster and more efficient browsing and eliminating the need to repeatedly enter the same information.
We use cookies with different functions:
3.1 Permanent cookies - They are stored in the browser on your access devices (computer, notebook, mobile and tablet) and are used whenever the user visits one of our websites again. They are generally used to direct browsing according to the user's interests, allowing us to provide a more personalized service.
3.2 Session cookies - These are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained allows us to analyze web traffic patterns, identify problems and provide a better browsing experience.
Functionality cookies - We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the user's name each time they access the site. We also use functionality cookies to provide advanced services to the user, such as commenting on an article. In short, functionality cookies save the user's preferences regarding the use of the site, so that it is not necessary to configure the site again each time they visit it.
Essential cookies - Some cookies are essential to access specific areas of our website. They allow you to browse the site and use its applications, such as accessing secure areas of the site via login. Without these cookies, services that require them cannot be provided.
4.2 Analytical cookies - We use these cookies to analyze how users use the site and monitor its performance. This allows us to provide a high-quality experience by customizing our offer and quickly identifying and correcting any problems that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on site usage, we may also use these cookies to highlight articles or services on the site that we think may be of interest to users. These cookies are only used for statistical creation and analysis purposes, without ever collecting personal information.
4.3 Functionality cookies - We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the user's name each time they access the site. We also use functionality cookies to provide advanced services to the user, such as commenting on an article. In short, functionality cookies save the user's preferences regarding the use of the site, so that it is not necessary to configure the site again each time they visit it.
4.4 Third-party cookies - They serve to measure the success of applications and the effectiveness of third-party advertising on our site, where applicable.
4.5 Advertising cookies - They serve to target advertising according to the interests of each user and the number of visits they have made, making it possible to limit the number of times the ad is shown. These cookies help to measure the effectiveness of advertising.
After authorizing the use of cookies, the user can always deactivate some or all of our cookies.
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser. You can configure cookies in the "options" or "preferences" menu of your browser.
Please note that disabling cookies may prevent some web services from working properly, affecting, partially or totally, navigation on the website. We remind you that by disabling cookies, parts of our website may not function properly.
In addition to cookies, we and our partners may also use other technologies, including data stored on your browser or device, identifiers associated with your device and other software that have similar purposes to cookies. These technologies include:
6.1 IP addresses - is a unique address that identifies a device on the Internet or on a local network. IP stands for "Internet Protocol", which consists of a set of rules governing the format of data sent over the Internet or a local network.
Basically, the IP address is the identifier that allows information to be sent between devices on a network: it contains the location information and makes the device accessible for communication. The Internet needs a way to distinguish between different computers, routers and websites. The IP address provides this, as well as being an essential part of how the Internet works.
6.2 Pixel tags - Also known as clear Gifs, web beacons or pixels, they are small blocks of code on a web page that allow them to perform actions such as reading and storing cookies and transmitting information to our partners.
The resulting connection can include information such as the IP address of a device, the time a person viewed the pixel, an identifier associated with the browser or device and the type of browser in use.
6.3 Software development kits - Software development kits (also called SDKs) work like pixels and cookies, but they operate in the context of the mobile application, in which pixels and cookies don't always work.
Pieces of code (the SDK) are installed in the app, allowing us and our partners to collect certain information about your interaction with the app and about your device and network.
What information is collected?
We and our partners use cookies to collect information about how you interact with and browse our websites, as well as information about the device and software you use to do so.
This information is detailed in our privacy policy, and may include statistical data from:
- Interactions between websites and applications, including language preferences, timestamps, clicks, scrolling, browsing times, searches, references and exit pages;
- Information about your device, such as IP addresses, unique device IDs, user IDs, processing capabilities, manufacturer and model, language and other regional settings, geographical location and screen resolution and similar settings;
- Your connection to online services, including details about the network and software you are using, including browser type and version, operating system name and version, ISP and your preference settings; and
- How websites and applications work for you, including problems encountered, such as loading errors and response times.
This information may be combined with other information that we or our partners store about you, for example, to support our marketing efforts by serving you Google ads or marketing messages based on how you have browsed with us or your previous visits and interactions on our site.
Cookies placed on your device by us while you are on our site are called "first-party cookies". If our partners place cookies on your device while you are on our website, they are called "third-party cookies". These cookies are controlled by third parties and not by us. For example, when you visit our website, Google Analytics sets its own cookies in your internet browser. They record your visit and this information is shared with other organizations.
We do not control third-party cookies and cannot remove them. Only the third party can set third party cookies, but you can take control of cookie removal using your browser settings or our cookie preference tool. You can also read our partners' privacy policies to ensure you are familiar with how they use cookies. To find out more about companies that provide third-party cookies on our online services and how they use the information collected, continue reading this document.
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser. You can configure cookies in the "options" or "preferences" menu of your browser.
Please note that disabling cookies may prevent some web services from working properly, affecting, partially or totally, navigation on the website.
Please note that if you disable cookies, parts of our website may not function properly.
10.1 Cookie warning banner: You can use our notice to enable or disable cookies. If you choose to disable cookies, please be aware that features of our website may not work as intended.
10.2 Browser settings: You can change your cookie preferences by changing your browser settings. Most web browsers generally accept cookies, but you can change your browser settings to refuse new cookies, disable existing cookies or simply inform you when new cookies are sent to your device.
Users can disable the use of cookies on this website at any time by modifying their browser settings, for example:
- Google Chrome;
- Internet Explorer;
- Mozilla Firefox;
- Apple Safari;
- Opera.
10.3 Canceling an e-mail: Our website may use technologies similar to cookies, such as web beacons, pixel or gif tags and action tags to confirm that our e-mail messages have been delivered and opened. You can choose to unsubscribe from our emails at any time.
We may update this Cookie Notice from time to time to reflect, for example, changes in the cookies we use or for other operational, legal or regulatory reasons. As such, you should check this Cookie Notice regularly to stay informed about our use of cookies and related technologies. The date at the top of this cookie notice indicates the date of the last update.
The Data Controller, also known as the Data Protection Officer (DPO), will act as a communication channel between CLM, the data subject and the National Data Protection Authority - ANPD (Article 41 of Law No. 13,709/2018). Contact with CLM's Data Protection Officer should be made via e-mail to [email protected].
