Discover the new CLM Controller platform: Differentiated service for the accounting area
CLM launches platform, bringing differentiated accounting services to our clients.
Even if you have the best staff or use the latest technology, we know that customer service remains the most important attribute of the accounting service.
As of 2020, CLM is using a customer service tool that promises to be the most sophisticated and functional in the accounting sector. Freshdesk software is already used by major companies around the world, giving you the guarantee of quality and security.
Our clients now have the guarantee that all their e-mails, queries and consultations will be answered within the agreed timeframe and in the best possible way in a differentiated service for the accounting area.
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How does this service work?
With the new tool, every email sent or call made by our customers becomes a unique ID code.
This code is then used to control who will respond to the request and within what timeframe.
CLM professionals can monitor conversations between their employees and customers.
This gave me the opportunity to prioritize certain services and the possibility of never losing control of them.
Fresh Desk also allows employees to create statuses for each demand they are working on. This makes it clear to the whole team when each stage has been completed or still needs to be done, and you, the business owner, can keep track of each employee's performance.
One of the biggest advances of the Fresh Desk system is the opportunity to offer support through a wide variety of communication channels. Support can be provided via email, telephone, chat, social media and a website. All these forms of communication are part of a strategy to increase your team's productivity.
As such, it can be optimized through intelligent automation by tickets, by events or even after a predetermined period of time.
So that your team can evaluate the successes and failures of its activities and strategies in the area of customer service in Accounting, FreshDesk has one of its functions: the creation of performance reports.
As well as reports on the responses and suggestions that are entered into the platform or other communication channels.
Get all the advantages of working with the FreshDesk system on the CLM Controller platform, bringing differentiated service to the accounting area
CLM Controller has more than 100 qualified employees who strive to act in the most efficient way to resolve all the doubts and expectations of businesspeople from a wide range of industries.
If you need to rely on experienced accounting advice, capable of providing the best strategies for your company to improve its financial performance, get to know CLM Controller's solutions now.
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